Terms and Conditions

We are in business to help you become happier and healthier than you knew possible!

We work hard to source the very best products - we do not purchase lesser quality products from cheaper sources. We want you to know that you can rely on us every time.

Please read these terms and conditions thoroughly before making a purchase.

You can contact us by email: hello@rawliving.co.uk or call 01803 658989 (Mon - Fri, 9.30am - 4:30pm)

The information provided on this site is intended for your general knowledge only and is not a substitute for professional medical advice or treatment for specific medical conditions. Always seek the advice of your doctor or other qualified health care provider with any questions you may have regarding a medical condition. The information on this website is not intended to diagnose, treat, cure or prevent any disease.

Delivery: We aim to dispatch orders placed before 3pm on the same day, either by Royal Mail or DPD courier, depending on the order. We are unable to dispatch or deliver on Bank holidays. See Delivery and Returns for more info.

Please note:While the vast majority of orders placed before 3pm are dispatched the same day, this is not guaranteed. Next-day delivery is also not guaranteed from the services we use (Royal Mail or DPD).

Receiving Your Order: Please ensure that somebody is available to receive your parcel, or alternatively provide instructions for Royal Mail or DPD.
Any charges incurred for re-delivery will be the responsibility of the customer.
If no-one is in when your delivery arrives, and you have specified for it to be left in a safe place or with a neighbour, we do not accept responsibility for any loss or damage.

Products: All product images are only representations and items may vary from this. All products are subject to availability. If a product is out of stock we will let you know when we might expect new stock and either send your order in two parts, or refund the item(s), or agree with you a substitute product, of equal value. Please note that some of our products are ordered from overseas and we may sometimes experience a delay in delivery. We will keep you informed at all times.

Refer A Friend:Please note that rewards are only able to be credited when the referral link is used, as this is an automated system. Offer excludes individuals shipping to the same address as the referrer. Your referral must be a new customer. The points are deposited into your account 28 days after the referral purchase.

Cancellation Policy for all Raw Living events: Please note we have a strict cancellation policy on all events. Please read our cancellation policy before booking. When booking any event, you accept the terms of the cancellation policy.

If you are unable to attend an event, you may find someone else to take your place and transfer your booking into their name, there is no additional charge for this, although it is up to you to make all the arrangements, we cannot do this for you.

Customer Feedback: We welcome all feedback and will endeavour to deal with any problems experienced by our customers as a priority, and aim to have a solution as soon as possible.

If you have any feedback, comments or complaints then please email us at hello@rawliving.co.uk or telephone 01803 658989.