Enjoy FREE Next Day delivery on orders over £99 (Mainland UK - Weekdays only)

Phone Orders: +44(0)1803 658989

Delivery & Returns

Scroll down to the bottom of the page for the full list of countries and delivery rates.

Free Next Working Day delivery to the UK mainland for all orders over £99

We dispatch Monday to Friday, excluding bank holidays, and we aim to dispatch all orders placed before midday on the same day. Please note that this may not be possible during particularly busy periods.

Royal Mail Tracked 24 & Tracked 48 hour details
  • This service is 24hr or 48hr, including delivery on Saturdays.
  • NOTE that 24hr & 48hr delivery IS NOT GUARANTEED by Royal Mail, though they achieve this for the vast majority of consignments.
  • Online tracking.
  • Mainland UK - including Highlands & Islands.
DPD Details
  • This is a 'Next Day' service with DPD (mainland UK). NOTE: This is a standard service - you do NOT pay extra for this and next day is not guaranteed.
  • DPD's 'Next Day' service covers weekdays only, so orders dispatched on a Friday would normally be delivered on the following Monday.

UPS Details
  • Delivery will take anything from 2-3 days to 2 weeks to arrive, depending on the destination. Please track your order with the details provided. 

For orders over 25kg, please call +44 (0)1803 658989, or email hello@rawliving.eu for discounted prices and for carriage rates.

If you do not see your destination country listed, please email hello@rawliving.eu, or call +44 (0)1803 658989 and we will look at the best rate for the weight and value of your order.

IMPORTANT!

Some countries will not allow the import of certain products. It is the responsibility of the customer to establish what their country rules and regulations are. Raw Living cannot be held responsible for orders delayed, returned, or destroyed by customs. If a package is returned by customs we will be charged, and this cost, together with the original carriage cost and a 10% handling fee will be deducted from any refund requested.

Please note that we periodically review carriage rates and they are subject to slight changes. We do not seek to make profit from carriage and in many cases they are heavily discounted.

Returns & Refunds Policy

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Please check your goods upon receipt. In the unlikely event that they aren't in excellent condition, your order is incomplete or is not what you ordered, you must notify us by phone or email within 7 days of receipt and we will replace faulty or missing items.

Please note that for every order we will use the address supplied to us with the order notification from Paypal (this will be the address you have registered with them) - unless we have been notified of a different address for that order. Please do not assume that as we have sent a previous order to a different address, that we will do so for your next order - unless we have confirmed that we will. If you would like to make sure that we always deliver to a particular address, please email this address tohello@rawliving.eu

Please note that the responsibility for the product(s) becomes the customer's upon delivery. You will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

Items must be returned using recorded or registered delivery and the costs of return postage and packaging are the customer's responsibility in accordance with distance selling regulations. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method that requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery).

To cancel your purchase within this seven-working-day cooling-off period, please emailhello@rawliving.eu, package the relevant item(s) securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you. As soon as we receive your cancellation notice, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge (we cannot refund any priority, express or courier component of the postage charge).

For items personalised or made up to a customer's specification we are unable to except returns or refund this is in accordance with distance selling regulations. This includes our cakes or any product that has been opened and cannot be returned, sealed in its original packaging.

For more information on your right to withdraw from your purchase within the seven working day cooling-off period, please visit the Department of Trade and Industry's website.
For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website. https://www.gov.uk/consumer-protection-rights

United Kingdom (Mainland)
Weight Service Cost
Up to 2kg Royal Mail Tracked (48 Hour) £3.75
Up to 2kg Royal Mail Tracked (24 Hour) £5.00
Up to 25kg Courier - DPD (Next Day) £6.00
25kg - 50kg Courier - DPD (Next Day) £12.00
50kg - 75kg Courier - DPD (Next Day) £18.00
Offshore (Guernsey, Jersey, Isle of Man)
Weight Service Cost
Up to 3kg Royal Mail Tracked (48 Hour) £3.75
Up to 2kg Royal Mail Tracked (24 Hour) £5.00
Up to 25kg Courier - DPD (2 Day) £15.00
Belgium, Czech Republic, France, Germany, Luxembourg, Netherlands, Poland, Ireland
Weight Service Cost
Up to 500g Royal Mail Int'l Tracked £8.00
500g - 1kg Royal Mail Int'l Tracked £10.00
1kg - 25kg Courier - DPD £10.00
25kg - 50kg Courier - DPD £20.00
Austria, Denmark, Estonia, Hungary, Italy, Latvia, Lithuania, Portugal, Slovakia, Slovenia, Spain, Sweden
Weight Service Cost
Up to 500g Royal Mail Int'l Tracked £8.00
500g - 1kg Royal Mail Int'l Tracked £10.00
Up to 25kg Courier - DPD £13.00
25kg - 50kg Courier - DPD £26.00
Bulgaria, Croatia, Finland, Romania
Weight Service Cost
Up to 500g Royal Mail Int'l Tracked £8.00
500g - 1kg Royal Mail Int'l Tracked £10.00
Up to 25kg Courier - DPD £20.00
25kg - 50kg Courier - DPD £40.00
Greece
Weight Service Cost
Up to 500g Royal Mail Int'l Tracked £8.00
500g - 1kg Royal Mail Int'l Tracked £10.00
Up to 25kg Courier - DPD £25.00
Bosnia and Herzegovina, Norway, Serbia
Weight Service Cost
Upto 500g Royal Mail Int'l Tracked £8.00
500g - 1kg  Royal Mail Int'l Tracked £10.00
1kg - 2kg Royal Mail Int'l Tracked £14.00
2kg - 25kg Courier - UPS £35.00
Switzerland
Weight Service Cost
Upto 500g Royal Mail Int'l Tracked £8.00
500g - 1kg  Royal Mail Int'l Tracked £10.00
1kg - 2kg Royal Mail Int'l Tracked £14.00
2kg - 25kg Courier - DPD £35.00
Andorra, Azerbaijan, Kazakhstan, Kyrgyzstan, Albania, Armenia, Belarus, Faroe Islands, Georgia, Greenland, Kosovo, Liechtenstein, Malta, North Macedonia, Russia, Tajikistan, Turkmenistan, Uzbekistan, Cyprus, Moldova, Republic of, Monaco, Montenegro, San Marino, Turkey, Ukraine, Holy See (Vatican City State), Gibraltar
Weight Service Cost
Upto 500g Royal Mail Int'l Tracked £8.00
500g - 1kg  Royal Mail Int'l Tracked £10.00
1kg - 2kg Royal Mail Int'l Tracked £14.00
Iceland
Weight Service Cost
Up to 500g Royal Mail Int'l Tracked £8.00
500g - 1kg  Royal Mail Int'l Tracked £10.00
1kg - 2kg Royal Mail Int'l Tracked £14.00
Up to 5kg Courier - UPS £40.00
5kg - 10kg Courier - UPS £60.00
10kg - 15kg Courier - UPS £80.00
15kg - 20kg Courier - UPS £95.00
20kg - 25kg Courier - UPS £115.00
Republic of Korea
Weight Service Cost
Up to 500g Royal Mail Int'l Tracked £12.00
500g - 1kg  Royal Mail Int'l Tracked £16.00
1kg - 2kg Royal Mail Int'l Tracked £28.00
2kg - 5kg Courier - UPS £50.00
5kg - 10kg Courier - UPS £75.00
10kg - 15kg Courier - UPS £95.00
15kg - 20kg Courier - UPS £120.00
New Zealand
Weight Service Cost
Up to 500g Royal Mail Int'l Tracked £12.00
500g - 1kg  Royal Mail Int'l Tracked £16.00
1kg - 2kg Royal Mail Int'l Tracked £28.00
2kg - 5kg Courier - UPS £55.00
5kg - 10kg Courier - UPS £88.00
10kg - 15kg Courier - UPS £110.00
15kg - 20kg Courier - UPS £135.00
Rest of the World (Excluding USA & Canada)
Weight Service Cost
Up to 500g Royal Mail Int'l Tracked £12.00
500g - 1kg Royal Mail Int'l Tracked £16.00
1kg - 2kg Royal Mail Int'l Tracked £28.00
Up to 25kg Courier call for price